Somewhere in northern Europe, a five-star spa and conference hotel caters to anyone who can afford it. But, at every turn, where luxuriance should reign, things are amiss. A demanding VIP client disappears without a trace. A business seminar is cut short. A young official gets lost looking for his room. A socially outcast masseuse struggles to find acceptance. Two lovers struggle to escape the horror of everyday life — which includes horrific apparitions routinely haunting them. An egocentric manager doubts himself. Abused employees accept their sad fate. Curious inspectors come to settle their accounts.